At My Tech App Support, your privacy is our priority. We understand the impact of data loss and are dedicated to protecting your information. This privacy policy covers our online presence at MyTechAppSupport.com. We do not provide in-person consultations or operate physical locations. All information on the MyTechAppSupport.com website is subject to change without notice. We do not collect any visitor information that can identify a user’s name, address, or other personal details. We do not offer a mailing list or track users who simply view our website. My Tech App Support may use cookies to enhance your experience by personalizing certain web pages or content.
When you call our toll-free 800 number, we collect information such as your name, billing address, and credit card details for the payment of our online tech support services. This data is not stored for future use and is discarded after the transaction is completed. This information is not sold to third parties and is only processed by My Tech App Support employees and our credit card payment processor. We take extensive precautions to secure your data and prevent identity theft and data loss. We limit data collection by not having online user accounts, and we do not collect passwords or other personal and identifiable information. Our philosophy is to focus on enhancing your experience rather than collecting personal data.
At My Tech App Support, we take extensive precautions when working on your computer remotely. Before making any changes, we thoroughly assess the risks and ensure we can revert to a previous state if needed. We steer clear of risky modifications that could impact your operating system files or critical components such as drivers or personal data.
However, there is always a risk of data loss, particularly in cases involving viruses or hardware failure. It is essential for you, the end user, to regularly back up your important data, including pictures, music, documents, and financial information. Ideally, this data should be backed up to an external drive or a cloud backup service to ensure it remains safe, even in the event of a natural disaster or permanent failure. If you have not been performing backups, please inform our technician so they can take extra precautions.
Sometimes, we receive calls from customers experiencing hardware issues. Our technicians will evaluate your hardware and notify you if it is failing. In such instances, we do not proceed with further repairs, as components like hard drives or motherboards will need to be physically replaced. We recommend seeking assistance from a local PC repair store for replacing the faulty component. At My Tech App Support, we cannot assist with physical hardware replacement since all our PC repair services are conducted remotely.
At My Tech App Support, we use a software program called GoToMyPC to connect to your computer for repairs and malware removal. GoToMyPC has various versions designed for different users, from individuals to large enterprises. The version used by My Tech App Support technicians is the enterprise edition, chosen for its extensive features and strong privacy protections. We believe in simplicity, so we avoid installing unnecessary software on your PC.
When you install GoToMyPC during a session with our technicians, the software is used only for that session. Unlike some competitors, we do not leave any software on your PC after the session ends. We cannot access your computer without your consent once the session is over. Additionally, the software logs all technician actions on your PC. If there is a customer complaint or concern, our management team can review the technician’s actions to ensure quality and transparency.
